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Shop/Hire Assistant

Job Title: Cycle Hire assistant  
Responsible to: Bike Hire Manager
Salary: National Living Wage
Hours: Flexible part time role, up to 42.5 hours per week 8.30 – 5.30 including weekends.
Start Date: March/April 2024

About us

Total Adventure Bike Hire is a busy cycle hire company based in Windermere, with a second venue in Bowness-on-Windermere.

We are looking for a confident and enthusiastic person to join our hardworking team, we offer a great job working with good people and in the perfect environment to enjoy getting out and exploring on two wheels when the days work is done.

If you can combine bike knowledge, and basic mechanical skills, with a genuine interest in providing a great customer experience, then you could be the person we need!

About the role

You’ll be assisting the team in dealing with the day to day running of the bike hire side of our business.

Primarily you will find yourself assisting customers with rentals, involving sizing, safety briefings, providing route information and ensuring that our clients have a great experience with us from start to finish. At other times you may find yourself selling and advising on ex-hire bikes and accessory purchases. Most days will end with cleaning and the safety checking bikes, ready for the fleet to roll out again the following morning.

There will be a daily element of the role that will be office based, helping with emails, information on the website and communicating with customers and suppliers as well as merchandising displayed control.

This is a seasonal, part-time role, primarily focused around our busy weekends, with scope to become a year round role for the right candidate. During peak season and holiday periods there will be more opportunities for additional work during the week.

Essential things you need in your personal toolkit
  • Experience of positive customer service in a fast paced environment
  • Ability to work both independently on your own and effectively in a team
  • A passion for sport and physical activity, and for providing sports and accessible activities to a range of people with varying needs
  • Proficient writing skills and computer literacy
  • Great listening skills with the ability to speak clearly and confidently
  • Friendly and patient with the ability to stay calm under pressure
  • Excellent time management skills and attention to detail

Desirable things to have
  • Experience of operational delivery in an activity centre/ similar work environment
  • Cytech mechanic training
  • British Cycling trail cycle leader award (or equivalent)

On joining the team, you need be good at these things straight away!
  • Supporting customers who are taking part in activities
  • Meeting, greeting and keeping those customers happy
  • Ensuring that the premises and equipment are maintained and used appropriately

After some coaching, support and training, you will get good at:
  • Ensuring the live booking system is up to date
  • Making sure the bikes are prepared and ready to go
  • Learning some more in depth bicycle maintenance and workshop skills

Please send CV and cover letter for this role to
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